FAQ

Absolutely not. PayPal accepts all major credit cards, debit cards and echecks.
Yes your transaction is secure. PayPal uses the latest and most secure encryption. Nothing to worry.
Absolutely. We do not sale or give your private info to anyone. Your email address will not be given to anybody.
Most of our merchandise are shipped with PayPal shipping service first class mail with delivery confirmation. If you prefer another carrier you need to contact us for prices. All international order we ship Priority Mail International Flat rate box or envelope. ATTENTION INTERNATIONAL BUYERS Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to or buying.
All items are ship in 24 hours excluding weekends and holidays. During weekends and holidays Post Office is closed and your order can not be ship.
Yes you can cancel your order if cancellation is made before shipping label is created. Any order canceled after this time will not be allowed. You will be able cancel your order by contacting us and receiving RMA. If you do not open the package you can sent it back for refund. 20% restocking fee will apply for any returned orders. Orders with out RMA will be discarded and no refund or exchange given. For RMA go to contact us page and the link is on the bottom of each page.
Please, use the contact link on the bottom of each page. You can contact us by email or phone. Phones are answer between 8AM and 7PM PST. If you get the answering service, live the massage and we will get back to you ASAP.
All the refunds are processed the same day. No need to wait for 3-4 weeks. We do them immediately. No need to deal with 100s of people and 100s of phone calls or emails.
Yes, they are 100% original. We are receiving them directly from manufacturer. Those are not QC reject or copy cats. You may see some of those remotes in half price on line but those are QC reject and has been sold to generic part houses. What you pay is what you get.
Just drop us an email with brand name and model number ( those are usually on the back of the unit )
No. All sales are final. Remote controls are not refundable. If there is something wrong with your new remote we will be glad to exchange it. All remotes are genuine OEM replacements, so you know what you buying.
No they don't. Programing codes and operating instruction comes with owner manual for the unit. Those original OEM remotes does not come with any instruction unless there is some changes made during production.
It vary from country to country and time of the year ( November and December usually are busiest months at postal services and customs ). Time frame is 7-45 days and in some rare circumstances even longer. We ask you to be patience.
First class mail are not electronically track-able since they do not have tracking number only custom number. They can be track in US but once they leave US it become not track-able since most country's do not sent this custom number info back to USPS. Manual tracer can be open with USPS after shipment is not received in 45 days.
Yes, most of the shipments are insured by third party insurance company.
Takes 3-5 business days for eCheck to clear. Once the eChecks clear we ship the item immediately.